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Cloud Voice

Cloud Based PBX & Contact Center Solutions

UCaaS - Unified Communications as a Service

Unified Communications as a Service (UCaaS) is a delivery model in which PBX (Private Branch Exchange) and collaboration applications and services are outsourced to a third-party provider and delivered over an IP network, typically the public Internet. This category is being driven by growing desire to eliminate onsite hardware that require maintenance contracts and ongoing management costs, as well as a great need for redundancy to mitigate costly outages. It enables a uniform telephony experience for all users, regardless of location, due to the availability of affordable bandwidth.

Why Consider UCaaS?

  • Greater redundancy

  • Simplified administration

  • Scalability and flexibility

  • High call quality and redundancy

  • Enterprise class features

  • Access anywhere

CCaaS - Contact Center as a Service

Contact Center as a Service (CCaaS) delivers call and contact center functions and capabilities as a service paid via monthly subscription model. CCaaS features include inbound and outbound communication channels such as voice, email, web chat and social media integration, as well as robust reporting capabilities to measure agent productivity and schedule forecasting. Machine learning and Artificial Intelligence (AI) are rapidly becoming a core component of next-generation contact centers to enhance customer service by providing quick answers to FAQ without needing a live agent.

Why Consider CCaaS?

  • Improve customer service

  • Data analytics

  • Expand talent pool

  • Line of business application integration

  • AI / machine learning

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