The standard today is to continuously monitor your servers and take stock of your PCs / endpoints. This is proving insufficient in keeping up with the growing expectations about the contribution of IT to the business. Here are 10 reasons why IT departments should raise the bar and add end-user IT analytics to increase their value inside their organization. Any one of these should be reason enough, but with all 10 you can't afford to ignore the trending evidence.
- Consumerization of IT - life for IT organizations has forever changed. Forget standardizing on a single platform or controlling the applications used by end-users, today, IT is less about control and more about coping with whatever new technology is released.
- BYO from Anywhere - with less control of device, application and location (office, home, public), IT has little choice but to listen to their end-users. When it comes to the Cloud and SaaS the only way to 'listen' to end-users is from the endpoint device.
- Software Defined Everything - has introduced an additional level of complexity across the board. With the dynamic provisioning of virtually everything, IT organizations need a clear understanding of how their IT services are being consumed from the perspective of the business end-users. The only way to gain understanding and insight is to use analytics.
- A Movie is Worth 10,000 Pictures - if you think of inventory as a snapshot in time then end-user IT analytics is a movie. Analytics allows you to truly understand the operation of your end-user computing infrastructure by looking at all applications, all connections of all your end-users all the time in real-time.
- The 3-Ps (pre-emptive, predictive, proactive support and management ) - are the new standard. It's no longer acceptable to maintain the status quo. IT and their service partners have to make things better. The only way to make things better is to continually measure and improve.
- Be Smarter and close the Sat-isfaction Gap - CIOs, CISOs, IT Directors and Project Managers can't afford to ignore the growing satisfaction gap any longer. With over 50% of incidents reported by end-users, you need a complete understanding and visibility of what is going on in your infrastructure to deliver a better service to your end-users.
- Protection is Futile - security experts acknowledge there is no way to protect against day-zero threats and targeted attacks. So you are going to need end-user analytics for real-time endpoint threat detection before it's too late.
- ETD (Endpoint Threat Detection) - is the new reality. Since you can't protect your environment against everything your end-users will encounter, the best solution is to add real-time end-user / endpoint behavior analytics (as a safety net) to your security strategy.
- Strengthen Your Security - by correlating end-user / endpoint behavioral (threat detection) analytics with your SIEM tool, your Security Operations Center can be more deterministic.
- Manage Change Successfully - with most transformation projects being delayed and / or not delivering the expected benefits to end-users, analytics can give you the the information needed to avoid costly mistakes and keep the project on track.
Analytics often times connotes a mad scientist, Orwellian fascination with data. However, you can see that it has real-world applications and benefits that resonate with your bottom line.